Productboard Spark, AI built for PMs. Now available & free to try in public beta.
Try SparkProductboard Spark, AI built for PMs. Now available & free to try in public beta.
Try SparkCustomer Insights
Centralize all product requests and feedback in one place. Then identify feedback trends, surface top-requested features, and ensure user insights are on-hand to inform every product decision.
Trusted by 6,000+ leading product teams
Customer feedback management
Integrate with every feedback source to capture scattered feedback into a centralized repository where teams can find relevant insights on any customer need. Efficiently triage incoming feedback and link key user insights to related feature ideas.
Feedback repository
Integrations & APIs
Feedback categorization
Automations & workflows
Voice of customer analytics
Monitor what topics are trending across all your feedback with the help of AI. Drill in for more details and turn findings into new feature ideas. Use AI to summarize customer needs or pain points found within any set of feedback.
Feedback analytics
Trending feedback topics
Interactive analytics
Voice of customer reports
Customer experience insights
Tap into relevant customer insights behind every feature idea to uncover underlying needs and deliver the best possible solution. Quantify these insights with customer importance scores that can be used to surface top-requested feature ideas.
User insights linked to feature ideas
AI feedback categorization
Top-requested features
Critical requests by customer segment
”Productboard is the single best place we can go to identify the things that will demonstrably impact customer retention. With Productboard, we look at where we have clusters of feedback around particular areas that indicate this is a small effort that we could potentially have a big impact with.”
Director of Product Operations, VMWare Carbon Black
”We frequently refer to Productboard as our database of customer insights, where new employees have access to a wealth of information about our customers and can immediately start getting up to speed. This has helped bring new product managers, product designers, and UX researchers onboard so much more quickly than any process we had before Productboard.”
Director of Product Management, Salesloft
”Before we had so many sources of incoming user feedback that being able to manage it all in a meaningful way was challenging. Productboard really helped us funnel all these inputs into one place, see trends, and make better product decisions.”
Senior Product Manager, Pipedrive
”Whenever we want to make a decision about a feature, we have tons of customer feedback from different segments and different channels in Productboard so product managers can quickly make a good decision.”
Vice President Marketing, SmartHR
”Now, everyone understands there’s one unified location in Productboard where all customer and stakeholder feedback lives. Additionally, teams have clear expectations on how data should be used and triaged. And, with our transparent roadmaps in Productboard, everyone knows what a given team is working on.”
Director of Product Experience, Zapier
”Productboard is the single best place we can go to identify the things that will demonstrably impact customer retention. With Productboard, we look at where we have clusters of feedback around particular areas that indicate this is a small effort that we could potentially have a big impact with.”
Director of Product Operations, VMWare Carbon Black
”We frequently refer to Productboard as our database of customer insights, where new employees have access to a wealth of information about our customers and can immediately start getting up to speed. This has helped bring new product managers, product designers, and UX researchers onboard so much more quickly than any process we had before Productboard.”
Director of Product Management, Salesloft
”Before we had so many sources of incoming user feedback that being able to manage it all in a meaningful way was challenging. Productboard really helped us funnel all these inputs into one place, see trends, and make better product decisions.”
Senior Product Manager, Pipedrive
”Whenever we want to make a decision about a feature, we have tons of customer feedback from different segments and different channels in Productboard so product managers can quickly make a good decision.”
Vice President Marketing, SmartHR
”Now, everyone understands there’s one unified location in Productboard where all customer and stakeholder feedback lives. Additionally, teams have clear expectations on how data should be used and triaged. And, with our transparent roadmaps in Productboard, everyone knows what a given team is working on.”
Director of Product Experience, Zapier
”Productboard is the single best place we can go to identify the things that will demonstrably impact customer retention. With Productboard, we look at where we have clusters of feedback around particular areas that indicate this is a small effort that we could potentially have a big impact with.”
Director of Product Operations, VMWare Carbon Black
”We frequently refer to Productboard as our database of customer insights, where new employees have access to a wealth of information about our customers and can immediately start getting up to speed. This has helped bring new product managers, product designers, and UX researchers onboard so much more quickly than any process we had before Productboard.”
Director of Product Management, Salesloft
”Before we had so many sources of incoming user feedback that being able to manage it all in a meaningful way was challenging. Productboard really helped us funnel all these inputs into one place, see trends, and make better product decisions.”
Senior Product Manager, Pipedrive
”Whenever we want to make a decision about a feature, we have tons of customer feedback from different segments and different channels in Productboard so product managers can quickly make a good decision.”
Vice President Marketing, SmartHR
”Now, everyone understands there’s one unified location in Productboard where all customer and stakeholder feedback lives. Additionally, teams have clear expectations on how data should be used and triaged. And, with our transparent roadmaps in Productboard, everyone knows what a given team is working on.”
Director of Product Experience, Zapier
Tap into relevant customer insights to inform every product decision.
Continuously monitor feedback trends and emerging opportunities.
Track the needs of each customer and close the loop so they feel heard.
Discover how Productboard can help your team confidently prioritize what customers really need.
Align every product team's priorities with product objectives and business goals.
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Earn customer buy-in, validate your plans, and share recently launched features.
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Align all stakeholders around interactive roadmaps that reflect your latest plans.
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Standardize your product processes to consistently deliver high-impact products.
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See how a product management platform can help your teams build high-impact products, for your customers and your business.
