Productboard AI Terms

Effective Date: September 1, 2026

These Productboard AI Supplementary Terms (“Productboard AI Terms”) form a part of the Master Subscription Agreement, as applicable, between you and Productboard (the “Agreement”). These Productboard AI Terms apply to your access and use of any Productboard AI feature(s) (as defined below). To the extent there is a conflict between these Productboard AI Terms and the Agreement, the Productboard AI Terms shall supersede the Agreement specifically as it relates to Customer’s use of Productboard AI. Any capitalized terms used herein have the same meaning as in the Agreement.

By accessing or using Productboard AI, you agree to these Productboard AI Terms on behalf of the applicable entity or organization that you represent.

  1. General. “Productboard AI” means any feature(s) or functionality made available by Productboard that utilizes artificial intelligence, machine learning, or similar technologies. Productboard AI may be developed by Productboard and/or Productboard’s third-party providers, and are a part of the Services and/or Beta Services. These Productboard AI Terms only apply to Productboard provided within the Services and/or Beta Services and not to any artificial intelligence, machine learning, or similar technologies provided by third party products. Productboard and its licensors exclusively own all right, title, and interest in and to Productboard AI, including all associated intellectual property rights.
  2. AI Content. Your Customer Property that is uploaded in Productboard (“Input”) will be used by Productboard AI and you will receive output generated and returned by Productboard AI based on your Input (“Output”, and together with Input, “AI Content”). You own all right, title, and interest to the Input and Output as your Customer Property. You are solely responsible for your Input, including compliance with applicable laws and the Agreement. You will ensure that your Input will not (i) violate any applicable law; (ii) violate these Productboard AI Terms or the Agreement; or (iii) infringe, violate, or misappropriate any of our rights or the rights of any third party. You acknowledge that due to the nature of machine learning and the technology powering Productboard AI features, your Output may not be unique and Productboard AI may generate the same or similar output to Productboard or a third party.
  3. No Training or Fine-tuning of AI Models. Productboard will not use Customer Property to train or fine-tune any proprietary AI models. Productboard may use third-party AI models and services to support Productboard AI, provided that Productboard has prohibited such third parties from using your Customer Property to train or fine-tune their AI models or for other commercial purposes.
  4. License to AI Content. Subject to Section 3 above, Customer hereby grants Productboard a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use AI Content for product development, quality monitoring, statistical analysis, and diagnostics, unless Customer has opted-out of such use via settings in the Subscription Services.
  5. Usage Restrictions. You may not use Productboard AI or Output (a) to develop foundation models or other large-scale models that compete with Productboard or Productboard AI, (b) to mislead any person that Output from the Services and/or Beta Services was solely human-generated, (c) in a manner that violates any technical documentation, usage guidelines, or parameters, (d) to make automated decisions that may have a detrimental impact on individual rights without appropriate human supervision, or (e) in a manner that infringes, violates, or misappropriates any of our rights or the rights of any third party.
  6. Warranty Disclaimer. PRODUCTBOARD AI IS PROVIDED TO YOU ON AN “AS IS” BASIS. PRODUCTBOARD DOES NOT MAKE ANY WARRANTY REGARDING THE RESULTS OBTAINABLE FROM USING PRODUCTBOARD AI OR THE ACCURACY OR SUITABILITY FOR YOUR NEEDS OF ANY INFORMATION (INCLUDING, BUT NOT LIMITED TO, MATERIALS, DESIGNS, WORKFLOWS/PROCESSES, CODE, OR OTHER DATA) OBTAINED THROUGH PRODUCTBOARD AI. YOU UNDERSTAND AND AGREE THAT ANY SUCH INFORMATION OBTAINED THROUGH USING PRODUCTBOARD AI IS AT YOUR SOLE RISK. DO NOT RELY ON FACTUAL ASSERTIONS IN OUTPUT WITHOUT INDEPENDENT FACT-CHECKING. DO NOT RELY ON DESIGNS, WORKFLOWS/PROCESSES, OR CODE IN OUTPUT WITHOUT INDEPENDENT REVIEW OF FUNCTIONALITY AND SUITABILITY FOR YOUR NEEDS. NO SUCH INFORMATION, SUGGESTIONS, OR OUTPUT, OBTAINED BY YOU FROM PRODUCTBOARD OR THROUGH PRODUCTBOARD AI SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
  7. AI Service Providers. Productboard AI is powered by various generative AI service providers available here. Customer shall not use Productboard AI in a manner that violates the generative AI service providers’ applicable terms and conditions and usage policies.
  8. Service Level Terms Are Not Applicable. Notwithstanding anything to the contrary in your Agreement, downtime of Productboard AI that results from a failure of a third party service will not be included in the Uptime Guarantee calculations.


Previous Versions

AI Terms - September 2025

AI Terms - November 2024